East West Commercial Real Estate

Introduction
 This report tracks the rise of the offshore BPO phenomenon, analysing the make-up of the current outsourced market and competitive landscape of vendors in the context of a globalising services market faced with global recessionary pressures.Scope.
 
 Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companies and markets. Research has, for over 20 years been focused at the junction of the technical and commercial domains. Our strategic issues agenda addresses the major disruptions that are affecting both the software and IT services suppliers, and their customers that they serve
 
 Highlights
 Ensuring that technology investments drive competitive advantage, and that technology spend is not all absorbed by routine and non-differentiating technology, is more important than ever. Developing repeatable assets, new approaches to service innovation and moving into adjacent segments are all being tried – as are many other approaches. What is clear is that selecting the right markets to focus on is more important than ever.
 
 Reasons to Purchase
 Research will help you understand how new trends will affect the overall structure of the market. Our research reports assess the major players are in a market category. We reveal how suppliers should improve their products and services positioning. For more information about how this specific research report can help your business please contact us.
 
 
 
Table of Contents : 
Executive summary
 In a nutshell
 Globally sourced BPO outlook and recommendations
 An India-centric industry and an Anglo-centric market
 Indian BPO expertise drives the agenda
 The economic downturn will accelerate adoption
 ‘Offshoring’ goes ‘global sourcing’ in the next decade
 Moving up the value chain
 M&A activity will increase
 A ‘land-grab’ for an immature market
 The evolution of the offshore BPO market
 Reaching a turning point
 The Indian offshore revolution
 IT as an enabler
 Captives enter the market
 High-end BPO: from voice to knowledge
 Voice services fallout
 High-end BPO
 Global sourcing hits the mainstream
 India remains the lynchpin
 The global economic downturn is accelerating global sourcing
 Maturity phase
 Market trends in globally sourced BPO
 Overview
 Regional trends in offshoring
 Anglo-centric market
 The UK punching above its weight
 A globalising client base
 Continental Europe: the next wave?
 Offshore BPO competitive landscape
 Two separate convergent trends
 Not there yet…
 The big deal players and trends
 Leading Indian BPO vendors
 ‘Pure play’
 Vendor positioning
 Genpact
 WNS
 Aditya Birla Minacs
 Firstsource
 EXL Service
 
 
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