Introduction
This report tracks the rise of the offshore BPO phenomenon, analysing the make-up of the current outsourced market and competitive landscape of vendors in the context of a globalising services market faced with global recessionary pressures.Scope.
Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companies and markets. Research has, for over 20 years been focused at the junction of the technical and commercial domains. Our strategic issues agenda addresses the major disruptions that are affecting both the software and IT services suppliers, and their customers that they serve
Highlights
Ensuring that technology investments drive competitive advantage, and that technology spend is not all absorbed by routine and non-differentiating technology, is more important than ever. Developing repeatable assets, new approaches to service innovation and moving into adjacent segments are all being tried – as are many other approaches. What is clear is that selecting the right markets to focus on is more important than ever.
Reasons to Purchase
Research will help you understand how new trends will affect the overall structure of the market. Our research reports assess the major players are in a market category. We reveal how suppliers should improve their products and services positioning. For more information about how this specific research report can help your business please contact us.
Table of Contents :
Executive summary
In a nutshell
Globally sourced BPO outlook and recommendations
An India-centric industry and an Anglo-centric market
Indian BPO expertise drives the agenda
The economic downturn will accelerate adoption
‘Offshoring’ goes ‘global sourcing’ in the next decade
Moving up the value chain
M&A activity will increase
A ‘land-grab’ for an immature market
The evolution of the offshore BPO market
Reaching a turning point
The Indian offshore revolution
IT as an enabler
Captives enter the market
High-end BPO: from voice to knowledge
Voice services fallout
High-end BPO
Global sourcing hits the mainstream
India remains the lynchpin
The global economic downturn is accelerating global sourcing
Maturity phase
Market trends in globally sourced BPO
Overview
Regional trends in offshoring
Anglo-centric market
The UK punching above its weight
A globalising client base
Continental Europe: the next wave?
Offshore BPO competitive landscape
Two separate convergent trends
Not there yet…
The big deal players and trends
Leading Indian BPO vendors
‘Pure play’
Vendor positioning
Genpact
WNS
Aditya Birla Minacs
Firstsource
EXL Service
For more information, please contact :
http://www.aarkstore.com/reports/The-rise-of-offshore-BPO-14739.html