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The Indian BPO industry is growing rapidly. But as the outsourcing movement grows, there is also a backlash against BPOs, as white-collar jobs move from USA and UK to offshore locations like India. With multi-lingual skill-sets developing, the European market too is likely to open up to BPOs, in the near future. Facts demonstrate that the outsourcing of BPO service and Call Center Service is growing at a fast rate.

Many of the companies that seek to outsource are in the western hemisphere and most of the BPO units are in India. Business Process Outsourcing (or BPO ) refers to a decision to sub-contract some or all non-core processes. The main motive for Business Process Outsourcing is to allow the company to invest more time, money and human resources into core activities and building strategies, which fuel company growth. Companies are concluding that by outsourcing to bpo companies they can do more profitably than others. Thus, as a call center bpo is an important ancillary activity, the most efficient decision in nearly every case is to outsource.

The business process outsourcing industry in India refers to the Services Outsourcing Industry in India, catering mainly to Western operations of MNCs (Multinational Corporations). The global market today is highly competitive and ever-changing. A company must focus on improving productivity and yet, cut down costs. Therefore, a lot of tasks that use up precious time, resources and energy, are being outsourced. BPOs, or the units to which work is being outsourced, are flexible, quicker, cheaper and very efficient. Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider.

Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in the marketplace. Customers today are more sensitive to other important aspects such as cash flow improvement, quality of service, customer satisfaction, turnaround time, accuracy, responsiveness and commitment. Business Process Outsourcing helps free up a firm’s capital and reduce costs. The functions or processes being outsourced range from manufacturing to customer service to software development and much more. A professional call center outsourcing partner can give your company Inbound Telemarketing Services and Outbound Telemarketing Services that’s superior in terms of cost, control and quality. BPO is often divided into two categories: back office outsourcing, which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support.

BPO that is contracted outside a company’s own country is sometimes called offshore outsourcing. BPO that is contracted to a company’s neighboring country is sometimes called nearshore outsourcing, and BPO that is contracted within the company’s own country is sometimes called onshore outsourcing.

The most common examples of BPO are call centers, human resources, accounting and payroll outsourcing.

Use of a BPO as opposed to an application service provider (ASP) usually also means that a certain amount of risk is transferred to the company that is running the process elements on behalf of the outsourcer. BPO includes the software, the process management, and the people to operate the service, while a typical ASP model includes only the provision of access to functionalities and features provided or ‘served up’ through the use of software, usually via web browser to the customer. The outsourcing services being provided include – software development, Data Entry wealth management, legal services, payroll services, patent writing, evaluating and assessing commercial potential of other firms, analysis of business opportunities, manufacturing, test reporting Etc. BPO is a part of the outsourcing industry. It is dependent on information technology, hence it is also referred to as information technology enabled services or ITES. Knowledge process outsourcing and legal process outsourcing are some of the subsets of business process outsourcing.

Benefits of BPO Outsourcing

The up-front infrastructure costs involved in providing Inbound customer service whether via phone, email or live Internet chat, are enormous. State of art technology in our inbound call center will allow you to service your clients in more efficient way.

An in-house inbound call center or outbound call center requires investment in the space and technology to handle the highest demands that are expected in the foreseeable future. Backup systems need to be built to deal with system down times, maintenance or repair.